AtDONNÉE ᴾᴬᴿ DIEU™, we stand behind the quality of our products and want every transaction to be a positive and effortless experience. We will do our best to make things right if you are not satisfied.
If you are not happy with your order we will be happy to issue a REFUND, STORE CREDIT of the purchased goods or toEXCHANGE.We have to receive the merchandise within 14 days after delivery date in the United States and 20 days outside the United States.
To be eligible for a refund, your purchased item/items must be unused, with tags and its in original condition received. Several types of goods are exempt from being returned. To complete and expedite your return, we require a receipt or proof of purchase that is always provided with every single transaction to be included with the goods being sent back.
Note* (Accessories & Bathing Suits are FINAL SALE due to hygienic reason.
We have to be notified for the goods being returned within 24-48 hours via email at firstname.lastname@example.org once the customer receives the order.
To save our Customers time and funds going to the Courier Stores or to the Post Office to process a RETURN and to insure a Hassle-free Experience we now offer RETURN LABELS currently for U.S customers only upon request. The customer is responsible for the RETURN LABEL FEE which is $5 in the US in most cases and will be guided through additional steps if needed via email. Return label fee payments are only accepted through our paypal account please send your $5 payments to (email@example.com) And notify us immediately via email once the payment is submitted. A link to download and print the return labels will immediately be emailed to the customer once the payment is confirmed by us via email.
INTERNATIONAL RETURN LABELS
are not available yet, but we're working on it with full effort to provide best experience possible equally for all our valued customers. however International Customers are always welcome to return the goods if they are not satisfied with for a refund or an exchange.
If the customer decides not to obtain the return label through us and go with their own return label the tracking updates should be emailed to firstname.lastname@example.org alone with order number within 24-72 hours after the first notification we receive for the items being returned via email email@example.com
Please allow us 7-14 business days to process and post your refunds back to your accounts after shipments are delivered back to our facility. Please don't hesitate to notify us via email if you notice first that your return reached us, just in case we miss it or there is a delay from our side.
Are not cancelable. Due to the pre-payment made by DONNÉE ᴾᴬᴿ DIEU ™ for every individual Pre-Order. Pre-Orders do ship out on or after the date specified on the product page of the Pre-Order item/items for more info please don't hesitate to contact us.
Orders that have been placed with a store credit will still be issued a store credit if the customer decides to return the items purchased with a store credit.
EXCHANGES If you need to make an exchange for the products received send us an email at firstname.lastname@example.org and you will be guided through the shipping fees that may occur upon sending the exchanged product/products back to the customer and also about product availability the customer is exchanging his/her original order with via email.
SHIPPING and HANDLING
The customer will be responsible for any additional shipping costs including returning/exchanging the goods. Shipping costs are non-refundable. If you receive a refund, the shipping charges will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an order, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Toreturnyour order or toexchange, you should mail your product back to:
(DONNÉE ᴾᴬᴿ DIEU™
Attn: Returns - 1100 E. Colorado St. Glendale, CA 91205 United States)
Still have questions? please don't hesitate to send us an email at email@example.com